Privacy Policy

1. Responsible Party

The Responsible Party is: SANRAL is a public body as defined in POPIA.

2. Personal Information Collected

Tsebo may collect:

• Identity information (name, photograph and other details where required)
• Contact details (email, phone)
• Professional background and qualifications
• Login credentials (securely encrypted/hashed)
• Audio, video, and transcript data
• Usage metadata and system logs
• Research papers and other educational materials

3. Purpose of Processing

Personal information is processed to:

• Authenticate system’s users
• Facilitate technical advice interactions
• Record and distribute content
• Meet governance, audit, and reporting obligations
• Improve system functionality, performance and quality

4. Lawful Basis for Processing

Processing is based on:

• User and Advisor consent
• Contractual necessity
• Legitimate educational and public interest purposes

5. Recording and Secondary Use

• Technical advice interactions are recorded with informed consent.
• Recordings may be reused for advice and educational purposes and the operation of the Tsebo platform.
• Content may be anonymised or pseudonymised where appropriate.

6. Information Sharing

Personal information may be shared with:

• Authorised Administrators and SANRAL employees for reporting purposes
• Approved service providers (hosting, analytics)
• Regulators or law enforcement where legally required
• No personal information is sold.

7. Cross-Border Transfers

If information is processed outside South Africa:

• POPIA-compliant safeguards will be applied
• Equivalent data protection standards will be ensured

8. Data Retention

Information is retained:

• For as long as required by law
• Or for legitimate operational and educational purposes
• Information may be securely deleted or anonymised if required

9. Security Safeguards

Tsebo implements:

• Role-based access control
• Encryption in transit and at rest where appropriate
• Secure hosting environments
• Monitoring and audit logging

10. Data Subject Rights

Users and Advisors have the right to:

• Access their personal information
• Request correction

11. Cookies and Tracking

Tsebo may use essential cookies for:

• Authentication
• Security
• Performance monitoring
• No behavioural advertising is conducted.

12. Privacy Complaints and Contact

Privacy enquiries may be directed to may be logged on Tsebo.

13. Changes to This Policy

Policies may be updated periodically. Continued use constitutes acceptance of the latest version.